FAQ

Q: Are there discounts for large orders?
The good news is YES. This will be based on a case by case basis. Please contact us via email or our Live Help. Additionally, we recommend you to use paypal as the payment method which is easier for both of us.

Q: General Power-Leveling Terms of Service

As the leading provider of Power Leveling, www.WOWCTMLvling.com provides the quickest and the most secure leveling services while maintaining an emphasis on quality. Your character will be leveled by our master players 24 hours a day, 7 days a week, operating at the highest efficiency so that your character will reach the desired level in the timeframe you've specified. This is why www. WOWCTMLvling.com's Power Leveling service is the easiest way for you to bypass boredom and get to having fun.

Account Safety

www. WOWCTMLvling.com relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by a master player that conducts himself in an ethical manner in the game. Your character will not be used to Player-Kill, Kill-Steal, hoard farming locations, or any other in-game behavior that is frowned upon. It goes without saying that macros, dupes, game bug exploits, and other such foolishness will never be used. In short, your character will be leveled the safest way possible: by going through the grind.

Account Security

We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game ID and password to level your character. We do not need your master ID, password, or your birthday, all of which are needed to take full control of an account. Since you keep this vital information yourself, your account is fully secure.

Confidential

While leveling your character, our master players will only talk to other characters under our control. If we happened to run into someone who is familiar with your character, we indicate that we are a friend or relative playing your character for a little while. You may also tell us how to deal with such situations. We will not under any circumstance reveal the leveling service.

Unparalleled Value

By being a direct service provider, www.WOWCTMLvling.com has flexibility and cost savings that leveling resellers do not have. We can draft a customized leveling package to include any such equipment that you wish to purchase. Other sellers may undercut our prices in desperation, but they cannot deliver the same level and quality of service as we can. Be especially weary

No Hidden Costs

We will not take any of your equipment or expend any of your gold. Your possessions prior to the start of leveling will be fully inventoried and returned back to you intact. Your character will also keep all items from drops during the leveling service. However, since drops and such are by chance, we cannot make any guarantees about what extra items your character will gain through drops.

Character Progress Tracking

Prior to starting your leveling service, you can specify a segment of time each day when you can play with your character. This not only allows you to track the progress of your character, but you can use the time to meet up with your friends in the game and explore your character's new powers.

ATTENTION

We prefer you not to log in to your account during the process so we can complete it as quickly as possible.

Q: How can I communicate with www.WOWCTMLvling.com after my payment has been cleared?

You can opt to contact us via Live Help or e-mail (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.

Q: How do I avoid sending an e-check?
An e-check results when a payment is sent from an unverified account without sufficient balance of your Paypal or Moneybookers account to cover the cost of the order. The payment provider must contact your bank to verify that funds are available, thus the cause of the 3 to 4 day delay. To avoid sending an e-check, first complete the verification process for your account, and then make sure the funds are present in your Paypal or Moneybookers account. To confirm your payment type, just click the blue hyperlink of ":choose more funding options": before placing the order, and you may determine which option is currently selected for your payment, and what payment options your account supports.

Q: How do I pay with my credit card without using Paypal?

We do offer the option to pay using a credit card outside of Paypal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to Paypal you will be presented with an option to pay with your Paypal account or an independent credit card. The option to use a credit card is available through both services.

Q: How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

Q: How long does delivery take?
This is a most concerned question. If your order is in stock we can usually deliver within 30 minutes. deliveries can occasionally take up to 90 minutes or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.

Q: How to reach Bulk Orders?

If you have any additional questions or comments, please contact us via email Please be sure to include all the details (game name, server, quantity) of your email.

Q: I have been waiting in game for a really long time. How do I confirm my order?
If you have placed an order and have been waiting in game for more than 30 minutes, first check your contact email to see if we have tried to locate you. If no email is in your inbox, feel free to log into our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.

Q: What confirmations should I expect once I've placed an order?
You will receive an email within 30 minutes after placing an order. If your order was approved, this email will confirm your order. Otherwise, it will notify you that this order failed and will give you instructions on how to process your order. Once your order delivers, a delivery confirmation email will be sent.

We may also require additional verifications or information before accepting an order. We will contact you if your order is cancelled or if additional information is required to accept your order.

Q: What is a Bulk Order?
A Bulk Order is an order for large amounts. In many cases, www.WOWCTMLvling.com can give discounts on orders of this size. To request a price quote, please complete the Request For Pricing Form, and depending on current volume we will respond within 2 business days from receipt of your request.

Q: What is a pending e-check, and why do I need to wait for it to clear?
A pending e-check is a type of payment option available with Paypal. A pending e-check is just like writing a normal check, except electronically. Just like normal checks, pending e-checks take a few days to clear while Paypal verifies the funds are present within the senders account. Once the check has cleared, the money is transferred to www.WOWCTMLvling.com's account and then delivery can take place immediately thereafter.

Q: What kinds of payment methods do you guys accept ?

We currently accept Paypal, Credit Card, Money Booker, Money Order. Payment with confirmed billing address and optional verified buyer status will help ensure your order is processed faster.

Q: What security precautions are taken to protect my personal information?
www.WOWCTMLvling.com takes the protection of our clients' personal information very seriously. We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third parties.

Q: Why do you sometimes need to call me when I've placed an order?
There may have been an error on your order, a mis-spelt character name or complications with payment. If you have been unavailable to receive your order, we may call you to ask you to collect your order in game, if remote delivery is not available.